1. In accordance with Article 11 of the FAGG, you have the right to withdraw from a contract concluded with us within 14 (fourteen) days without giving a reason only in the case of the sale of a product that hasn´t been delivered or isn´t a digital product service from the date of conclusion of the contract. Exercising the right of withdrawal means that you have nothing to pay or that you are to be reimbursed for goods that have not been delivered. You can find a sample form for withdrawal from the contract here:

2. Under § 18 Abs 1 Z 11 of the FAGG, you lose your right of withdrawal if:

i. the agreement concluded with us concerns the supply of digital content not stored on a physical data carrier (which is the case for all products at Game-Balance Kredit, Steam, Blizzard, Nintendo, Xbox, PlayStation, Appstore, Google Play, Spotify and NcSoft),

ii. we will send you a confirmation of the contract (usually an SMS) and this

iii. you have expressly agreed to perform the contract before the expiry of the otherwise existing 14 (fourteen) day period for withdrawal from the contract, and you acknowledge that with this consent you lose the right to withdraw.